Refund & Cancellation Policy

We want you to be happy with your Picalley order. This policy explains when and how refunds are handled.

1. Digital Products (PDF Kits)

Since our PDF kits are digital products generated and delivered instantly, we generally cannot offer refunds after delivery. However, we will issue a full refund if:

• The PDF was not delivered within 24 hours of payment
• The generated PDF is corrupted or unreadable
• The renders in the PDF are significantly different from what was previewed
• You were charged multiple times for the same order (duplicate payment)

2. Physical Prints

For physical Polaroid print orders shipped to your address:

• Cancellation is available before the order is sent to the print lab
• No refund will be issued after you approve the digital render for printing
• For prints damaged in transit, you must submit proof within 48 hours of delivery — preferably an unboxing video showing the damage. Claims raised after 48 hours will not be eligible for a refund.
• Replacement or refund for transit damage is subject to proof verification
• Refunds are not available for change of mind after the print has been produced

3. How to Request a Refund

Email us at support@picalley.com with your order ID, a description of the issue, and supporting proof (screenshots or video). We aim to respond within 24 hours and process approved refunds within 5-7 business days.

4. Refund Method

Refunds are processed to the original payment method used during purchase. The refund will be initiated through Razorpay and may take 5-7 business days to reflect in your account depending on your bank.

5. Cancellations

Orders can be cancelled before payment is completed. Once payment is captured and processing begins, digital orders cannot be cancelled as the product is created immediately. Physical print orders can be cancelled only before the render is approved and sent to the print lab.

6. Quality Issues

If you are unsatisfied with the quality of your AI renders, contact us before approving the print. We may offer a re-render with adjusted settings. Once approved for printing, quality-related refunds are not available.

7. Contact

For refund requests or questions about this policy, reach us at support@picalley.com.